– pain points
Mitigating bias
“I have limited understanding of the nuanced lived experiences, stories, and barriers people within my team face daily.”
Widening skills gaps
“ Due to critical talent shortages, I have to retain people who hold specific and unique technical expertise while having little to no emotional intelligence to effectively engage their team. This casuses ....”
Responding to sensitive situations
“ When faced with familiar and unfamiliar sensitive situations, I realise I need to use empathy and active listening over solutioning in order to build trust with my team.”